Legal Disclosures & Governance
Last revised: September 2026. All policies apply to DigitalFrameSystems, registered at 63071 Rhönstraße 52, Offenbach am Main, Germany.
Privacy Policy — The Short Version
- → We collect only what's needed to deliver our services: your name, email, and project details.
- → We never sell your data to third parties. Period.
- → Data is stored on EU-hosted encrypted servers and deleted after 24 months of inactivity.
- → You can request full data deletion at any time by emailing [email protected].
- → Cookies are functional only — no tracking, no ad networks, no analytics scripts.
§ 1 — Data Controller
The data controller within the meaning of Regulation (EU) 2016/679 (GDPR) is DigitalFrameSystems, registered at 63071 Rhönstraße 52, Offenbach am Main, Germany. Inquiries regarding data processing may be directed to [email protected].
§ 2 — Categories of Personal Data
DigitalFrameSystems collects and processes the following categories of personal data: (a) identification data (full name), (b) contact data (email address, telephone number), (c) project-related data (scope descriptions, budget ranges, organizational affiliation), and (d) technical data (IP address, browser type, operating system) collected automatically through server logs.
§ 3 — Purpose and Legal Basis
Personal data is processed for the following purposes: (a) provision of contracted digital services and project delivery (Art. 6(1)(b) GDPR), (b) fulfillment of legal obligations including tax retention (Art. 6(1)(c) GDPR), (c) legitimate interest in service improvement and security (Art. 6(1)(f) GDPR), and (d) explicit consent for marketing communications (Art. 6(1)(a) GDPR).
§ 4 — Data Retention
Personal data is retained for the duration necessary to fulfill the purposes for which it was collected. Project-related data is retained for a maximum of 24 months following the conclusion of the contractual relationship, unless a longer retention period is required by applicable tax or commercial law. Technical server logs are automatically purged after 30 days.
§ 5 — Data Recipients and Transfers
Personal data is not sold, rented, or transferred to unauthorized third parties. Data may be shared with: (a) hosting infrastructure providers operating within the European Economic Area, (b) payment processing services (Stripe) for transaction facilitation, and (c) tax and accounting advisors as required by German commercial law. All third-party processors are bound by data processing agreements in compliance with Art. 28 GDPR.
§ 6 — Data Subject Rights
Under the GDPR, data subjects have the right to: (a) access personal data (Art. 15), (b) rectification of inaccurate data (Art. 16), (c) erasure ("right to be forgotten") (Art. 17), (d) restriction of processing (Art. 18), (e) data portability (Art. 20), and (f) objection to processing (Art. 21). To exercise any of these rights, contact [email protected]. Data subjects also have the right to lodge a complaint with the supervisory authority (Der Hessische Beauftragte für Datenschutz und Informationsfreiheit).
Terms of Service — The Short Version
- → We build what we agree to build. Every project starts with a written scope and fixed price.
- → You own 100% of the code and deliverables upon full payment.
- → We offer a 14-day revision window after delivery for bug fixes.
- → Either party can terminate with 14 days written notice.
- → Liability is capped at the total project fee.
§ 1 — Scope and Contract Formation
These Terms of Service ("Terms") govern all digital services, software deliverables, and engineering advisory packages provided by DigitalFrameSystems, registered at 63071 Rhönstraße 52, Offenbach am Main, Germany. A binding contractual relationship is established upon mutual written acceptance of a project scope document ("SOW") signed by both parties.
§ 2 — Scope of Services
DigitalFrameSystems provides digital product development services including but not limited to: custom software applications, commercial web interfaces, platform tooling, API development, and consulting services. The specific scope, deliverables, timelines, and pricing for each engagement are defined in the applicable SOW. Any modifications to the agreed scope require written approval from both parties and may result in adjusted pricing.
§ 3 — Pricing and Payment
All project fees are fixed and stated in the applicable SOW. Invoices are payable within 14 calendar days of issuance unless otherwise specified. A deposit of 50% of the total project fee is required before work commences. Remaining balances are due upon delivery and acceptance of the final deliverables. Late payments may incur a statutory interest rate of 9 percentage points above the European Central Bank base rate.
§ 4 — Intellectual Property
Upon complete settlement of all agreed commercial invoices, DigitalFrameSystems assigns all worldwide intellectual property rights, including copyrights, in the client-specific software deliverables, design assets, and documentation directly to the Client. DigitalFrameSystems retains the right to use general methodologies, frameworks, and non-client-specific tools developed independently.
§ 5 — Warranty and Revisions
DigitalFrameSystems warrants that all deliverables will conform to the specifications defined in the applicable SOW. A 14-day revision period commences upon delivery, during which DigitalFrameSystems will correct any defects or deviations from the agreed scope at no additional charge. Requests outside the original scope during the revision period may incur additional fees as agreed in writing.
§ 6 — Termination
Either party may terminate the contractual relationship with 14 calendar days written notice. In the event of termination, the Client shall pay for all work completed and accepted up to the termination date. DigitalFrameSystems shall deliver all completed work products to the Client within 10 business days of termination.
§ 7 — Limitation of Liability
DigitalFrameSystems' total aggregate liability under any engagement shall not exceed the total fees paid by the Client under the applicable SOW. DigitalFrameSystems shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
§ 8 — Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany. The place of jurisdiction for any disputes arising from or in connection with these Terms is Offenbach am Main, Germany.
Refund Policy — The Short Version
- → If we can't deliver what we agreed to, you get a full refund. Simple.
- → Deposits are refundable if work has not yet started.
- → If you cancel mid-project, you pay only for completed and accepted work.
- → Refund requests are processed within 10 business days to the original payment method.
§ 1 — Right of Withdrawal
In accordance with § 312g(1) BGB (German Civil Code), consumers have a 14-day withdrawal right for distance contracts. This withdrawal right extends to the initial deposit payment. To exercise the right of withdrawal, the Client must notify DigitalFrameSystems, 63071 Rhönstraße 52, Offenbach am Main, Germany, via email to [email protected] within 14 days of payment, providing a clear declaration of intent to withdraw.
§ 2 — Refund Eligibility
DigitalFrameSystems shall issue a full refund under the following circumstances: (a) the Client exercises the statutory withdrawal right within 14 days of payment, provided work has not yet commenced, (b) DigitalFrameSystems fails to deliver the deliverables as specified in the applicable SOW and cannot cure the deficiency within a reasonable remediation period, or (c) mutual written agreement to terminate the engagement before significant work has been performed.
§ 3 — Partial Refunds and Pro-Rata Payments
In the event of mid-project termination initiated by the Client, DigitalFrameSystems shall issue a pro-rata invoice for all work completed and accepted up to the date of termination. If the Client has paid in excess of the pro-rata amount, the difference shall be refunded within 10 business days. Work products completed up to the termination date shall be delivered to the Client.
§ 4 — Refund Processing
Approved refunds shall be processed within 10 business days of written approval and returned to the original payment method. DigitalFrameSystems reserves the right to deduct a processing fee of up to 3% of the refund amount to cover transaction costs incurred by third-party payment processors. The Client will receive written confirmation of the refund via email.
§ 5 — Exclusions
Refund eligibility does not extend to: (a) work that has been delivered, accepted, and confirmed in writing by the Client, (b) fees for consulting services already rendered, (c) third-party costs incurred on behalf of the Client (e.g., domain registrations, hosting fees, licensed software), or (d) scope changes or additional features requested by the Client after initial delivery.